WORKSHOP MANAGER

JOB SUMMARY

We are looking for an experienced and skilled Workshop Manager for our organization. As a Workshop Manager, your role is to manage and lead a team of people in allocating workload and managing the day-to-day operations in the workshop. It requires the job holder to co-ordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard.

JOB RESPONSIBILITIES

1. Ensure the entire process flow of the workshop is carried as per the timeline and in coordination with Team Leaders, Service Advisors, Admin, Accounts, Procurement, etc.
2. Plans, organize and coordinate job scheduling and allocation for day-to-day workshop operations.
3. Maintains high-quality service repairs, ensures quality control and minimizes comebacks.
4. Time management of each job carried out i.e., for sections such as detailing, painting, mechanical, electrical, etc. in coordination with what has been communicated with the customer maintaining realistic timelines.
5. Ensure compliance to health and safety rules of company as well as UAE government.
6. Ensures adequate maintenance of tools, equipment and other material in the service area. Keeps up-to-date of new equipment and tools available and recommends purchases.
7. Ensures the proper care, storage and inventory of special tools.
8. Monitors and follows up on car status inside the workshop and makes sure it aligns in accordance to promised time.
9. Monitors and follows up on parts orders to ensure timely availability.
10. Verify repair orders related to warranty, insurance, retail etc.
11. Ensure warranty standards are adhered to.
12. Conducts regular meetings with workshop team along with the Service advisors to understand the difficulties faced and come up with needed solutions.
13. Ensure that necessary take approvals are obtained from customers for all needed services and this shall be documented to avoid any complications that may arise.
14. Quality control – Inspect the vehicle to ensure the job is done as per company standards, conduct vehicle inspections interior and exterior prior to delivering the vehicle, this includes test drives when applicable.
15. Approve all material and parts purchase in coordination with company policies and in cost effective manner and from the right supplier.
16. Motivate the team in terms of customer satisfaction, quality outcome, monthly achieving sales targets, etc.
17. Compliance of all documents between the workshop and customers/suppliers are completed correctly which includes all accurate vehicle information as well as signed & stamped documents.
18. Create and share new ideas, systems & policies with Human Resources Department or Senior Management to improve the workshop activities and to add value to the company and business.
19. Report transparently on all major customer complaints and for any incidents/accidents in the workshop/premise with appropriate investigation report.

JOB REQUIREMENTS

• Diploma or equivalent in Mechanical / Automotive or related field.
• 5 years’ experience managing an automotive workshop, particularly attached to a dealership
• Extensive Knowledge of mechanical issues, warranties, service and general repairs
• Strong analytical, communication and inter-personal skills with administrative competence vital for this role.
• Computer literate with a solid understanding of Microsoft applications
• Ability to advise customers on the required jobs in a timely, professional manner