We (and our authorized service providers) collect information supplied by you via the website, other websites operated by us, or any of our website customer service channels including without limitation on the phone, via email, via WhatsApp, or our Live Chat feature (where available). We and such service providers also collect information when you visit our website, other websites operated by us, or from third parties authorized to share your information with us. We and our authorized service providers may collect some of this information even if you are not a registered user or do not place an order.
This information may include:
All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
Most of the personal information we process is provided to us directly by you for one of the following reasons and we will only use your personal information in accordance with applicable data protection law.
We (and/or the entities or companies listed in the "Whom may we share information with" section below) may use your information for the following purposes:
We may offer a Live Chat feature and/or the ability to communicate with us via WhatsApp to assist you with queries you may have. Where available we may record and store all chat conversations. These transcripts are only accessed for customer service purposes.
When you give us your information it could be transferred, stored, or processed in a location outside the United Arab Emirates, as further described in the section "Whom may we share information with".
We may share your information with any of the following:
We use data processors who are third parties who provide elements of services for us. Our internal policy is to use reasonable endeavours to seek to have arrangements in place with our data processors to protect your data.
In some circumstances, we are legally obliged to share information. For example, under a court order or where we cooperate with other supervisory authorities in handling complaints or investigations. We might also share information with other regulatory bodies in order to further their, or our, objectives.
Our website uses first-party cookies (very small files that are sent by us to your computer or other access devices) and other similar technologies which we can access when you visit our website in the future. We may also use third-party cookies.
There are five types of cookies:
Website functionality cookies
These cookies enable you to browse the Website and use our features such as shopping baskets
Website analytics cookies
We use these cookies to anonymously measure and analyze how our customers use the website. This allows us to continuously improve our website and your browsing experience.
Customer preference cookies
When browsing online, the website will remember your preferences (for example your username, language, or location). This makes your browsing experience simpler, easier, and more personal to you.
Targeting cookies or advertising cookies
These cookies are used to deliver adverts relevant to you. Additionally, they limit the number of times you see an advertisement as well as help us measure the effectiveness of our advertising campaigns.
Third-party service provider cookies
We may work with third-party companies whom we authorize to place third-party cookies, web beacons, or similar technologies for storing information on the website. These service providers help us to provide you with a better, faster, and safer experience. These service providers may use these technologies in the ways described above and in addition, may help us and you to avoid fraud.
By using our website, you agree that we and they can place these types of cookies on your device and access them whenever you visit the website or other websites operated by us.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Please note that by deleting cookies or disabling future cookies you may not be able to access certain areas or features of our website.
Whenever you receive a communication from us (which may be by email, SMS, push notification, telephone, or direct mail), you will be given an opportunity to unsubscribe. Additionally, you can change your marketing preferences at any time by contacting us as described above. Even if you unsubscribe, we will still contact you to deliver transactional and administrative information related to you.
If you unsubscribe, we will change the way we use your data but any accounts you have with us, any of our affiliates and/or group companies, or our (and/or our affiliates and/or group companies') third-party providers will remain active.
If you choose to opt back in at any time, your most recent action will prevail.
You may make the following requests to us and we will do our best to accommodate such requests, where possible:
If you request that your data, be erased, note that we keep a record of how you have used the services, but this information cannot be linked back to you and we retain any information required by law.
Please contact us at firstname.lastname@example.org if you wish to make a request.
If you remain dissatisfied, you can make a complaint about the way we process your personal information to us at email@example.com.
Please note that if or when you contact us, we may require additional information from you in order or deal with your request.
Information you provide to us via our website is stored on secure servers.
We have implemented various steps to safeguard the integrity of our information technology infrastructure, including implementing authentication, monitoring, auditing, and encryption technology. Security measures have been integrated into the design, implementation, and day-to-day operations of the website as part of our continuing commitment to the security of electronic content and the electronic transmission of information. Despite such efforts, generally, the transmission of information via the internet is not completely secure and its security can never be guaranteed. Any transmission of data via our website is therefore carried out at your own risk.
We will keep your data for as long as required in order to:
Telephone number: +971 4 321 2290